What is the status of my order?
We are currently experiencing production delays as a result of the fluctuations in the global supply chain. While we are doing our best to source our ingredients responsibly without compromising the quality, we are committed to making the best tasting breads first and foremost. We guarantee it. Our goal is to ship out between 3-10 business days once we receive your order. Please refer to your tracking information found in your order updates through email or sms text to closely follow real time progress. You will know your order is in the process of fulfillment once a shipping label has been pre-purchased.
When will my order arrive?
All of our products are baked fresh and immediately cooled down to maintain freshness. We ship 2 day priority but be advised: all shipping companies are still experiencing delays universally so the bread may be in transit for longer than 2 days. Just remember to freeze your bread when you get it if its been longer that 3 days in the mail! In order to keep the bread as clean as possible, we only use a dry silica gel packet to remove any moisture and our breads have one natural mold inhibitor (raisin juice concentrate) to extend freshness during shipping.
Bread Care Tips
One of the ingredients we use, Tapioca starch, is very rigid when the bread is cool. We cool down the breads before packaging to counter the varying temperature during transit, so it might seem like the bread hardened or isn't fresh. This is normal! Once the bread is left to temper and then heated even slightly, it will soften right up. You can toast it, but you don’t have to toast it for long before it softens! To reheat a slice, microwave for 30 seconds to 1 minute and toast or for a full loaf, place in a 350° oven for 10 minutes or until soft to the touch and then slice.
Slicing Your Bread
- We recommend a high quality serrated bread knife with a steady grip.
- Slice with a gentle, sawing motion.
CAUTION: Please do not attempt to slice frozen bread as it is easy to cut yourself if the knife slips.
Storing your bread in plastic will soften the crust. To re-crisp, follow directions below.
- Freeze (up to 3 months) in our cellophane bag with the air squeezed out as much as possible.
- Thaw in the unopened bag at room temperature (bread will reabsorb the ice crystals).
How do I store my bread?
Our bags are actually the perfect material to store and keep the breads fresh. Remove the silica gel pack inside the bag as this will only continue to dry out the loaf. The bag tie is reusable/resealable, grab the two ends of the bag tie and twist to tear apart. Proceed to the Bread Care Tips for instructions on how to enjoy and store your breads. Keep the bread cool in the fridge for up to a week or slice and place in freezer to make it last!
What ingredients do you use?
We use the highest quality gluten-free grains on the market from a local family-owned mill, Authentic Foods. They sustainably source the best gluten-free grains and have been perfecting the milling process for many years. We are lucky to work with them on our own Custom and totally Unique flour blend. Since they are local, it allows us to pick up fresh milled flours greatly reducing our carbon footprint.
One of the main reasons our bread is so good is because of the care and attention to detail that goes into the milling process. Steve Rice and his son Aaron, have been milling non-GMO gluten-free grains since 1993. Hands-down they have the finest ground flours we have ever had the privilege of using.
Why not organic? The simple answer is that our mill doesn’t currently have the warehouse space to offer organic versions of all their products. So, why do we work with this mill? Well, they are 100% certified gluten free, it's the best mill around and we're committed to quality and safety. When Authentic Foods offers organic (meaning, buying more warehouse space to accommodate the organic certification process), then we will make the switch.
Is the bread vegan/corn free/nut free etc...?
All of our breads are free of the top 8 allergens (wheat/gluten, dairy, tree nuts, peanuts, soy, etc.). Our mill and kitchen go to great lengths to ensure there is no cross contamination of allergens. The bread will always be vegan and we will never use refined cane sugar. Instead, we use coconut milk, fresh coconut sugar and olive oil to enrich our brioche and cinnamon rolls.
SOURDOUGH LOAF BRIOCHE LOAF
JALAPENO BAGEL SESAME BAGEL
How do I edit my subscription?
Great question ~ We are working with our subscription development partner to automatically create an account for customers... but in the meantime you'll need to directly sign-up for an account here: https://superbloombakery.com/account/register. Once you sign-up/sign-in with the email use used to order, then you will be able to see all of your subscriptions, order history, etc. We wish this was more straightforward. 🙄
What are your sustainability practices?
Though the flours we use are not certified organic, they are NON-GMO and sourced carefully from local farms that integrate sustainable farming practices. We partner with a female-owned fulfillment company to get you your bread faster and every delivery is carbon neutral.