The good: The bread is great. The loaves are a little flat, but the flavor and texture are terrific. Since going gluten-free, it's the closest I've found to my mom's thick, homemade whole wheat bread. I'm back for a second order.
The bad: Well, aside from the extraordinary pricing, the communication from the bakery to people who have placed orders is nonexistent. As a new customer, there was nothing on the website or during the check-out process that indicated there would be a delay. And boy, was there a delay! Ordered on July 22nd and received on September 7--yikes.
Shortly after placing the order, I found an old social media post stating that the company was going to bake bread every other week to be more sustainable. Great idea, but I wish I would have known that when I ordered. A month went by and still nothing. I reached out by email. Nothing. Social media, nothing. About two weeks later, I finally had a response to the social media plea, which stated they had some kind of baking disaster. Okay, but it was a complete non-apology and they suggested I sign up for their newsletter. Why do I have to sign up for a newsletter to get updates about my order? Why not reach out to people who have actually paid for an order and are wondering where it is? It seems so simple.... When I responded to someone else's complaint on social media, I got another non-apology from the owner. The whole experience was just awful.
So, 4.5 stars for the bread and -10 stars…
